IT support that picks up the phone — and actually fixes it.
We run the technology behind fast-growth Australian businesses. Managed IT, cybersecurity, cloud and phones — one accountable team, one monthly invoice, no runaround.
- 17+
- years in business
- <15 min
- response SLA
- Melbourne
- head office
- 24/7
- monitoring
What we do
One partner for every layer of your stack.
Help desk, security, cloud, phones, backups and projects — one accountable team, one monthly invoice, no runaround.
Managed IT
We run your stack so your team doesn't have to — monitoring, patching, onboarding, and a help desk that picks up.
- 24/7 monitoring
- Live help desk
- Fixed monthly fee
Cybersecurity
Layered defence — endpoint, identity, email, and backup — built around the Essential Eight.
- Essential Eight aligned
- MDR & EDR
- Phishing simulation
Cloud & Microsoft 365
Migrations, tenant hardening, Intune and licence right-sizing — without the consulting markup.
- Tenant hardening
- Intune & Entra
- Teams & SharePoint
Business Phone (VoIP)
Modern phone systems that work everywhere your team does — desk, mobile, browser.
- 3CX & Microsoft Teams
- Number porting
- SIP trunks
Backup & Disaster Recovery
3-2-1 backups, immutable copies, and tested restores — because hope is not a strategy.
- Immutable backups
- Quarterly restore tests
- M365 included
AI & Automation
AI and automation that earns its keep — measured in hours back per person per week, not slide decks.
- Microsoft Copilot
- Workflow automation
- Custom AI agents
IT Projects & Consulting
Office moves, network rebuilds, M&A integrations — fixed-price scoping, named project owner, weekly written status.
- Fixed-price scoping
- Project manager assigned
- Vendor coordination
How we deliver
One process. Three phases. No surprises.
- 01
Audit & plan
30-day discovery: every device, account, vendor and risk documented. We agree what success looks like before we change anything.
- 02
Implement & document
Migration, hardening and rollout — with named project owner, weekly written status, and runbooks updated as we go.
- 03
Operate & improve
Day-to-day support, monthly reporting, quarterly business reviews. We measure what we manage and ratchet up the maturity score every quarter.
In good company
Quietly running the technology behind Melbourne businesses since 2009.
From boutique professional-services firms to busy logistics yards — anything that pays its bills with computers.
Why Nerds On Time
Boring tech, predictable business.
We make IT one of the calmest parts of running your business. No surprises, no jargon, no theatre — just engineers who pick up the phone and fix the cause, not the symptom.
- 01
One accountable team
Every ticket has a name on it and a clock against it. Engineers learn your environment and stick around — no random hand-offs to whoever happens to be online.
- 02
On time. On budget. Or it's on us.
We scope tightly and deliver tightly. Project blowouts are a vendor problem, not a client problem.
- 03
Vendor-neutral by design
We recommend what fits your business — not what pays us the highest commission. Best for the customer, not us.
- 04
Built for fast-growth SMBs
From 10 staff to 250, we bolt on the right stack and keep it boring. Boring tech = predictable business.
From the field
Run by people who'd rather prevent the fire than fight it.
Nothing is a problem for them. Nerds On Time has been our Managed IT Service provider since 2011 — we have found them to be reliable, honest, positive, friendly and reasonably priced.
Fast, honest and reliable. Nerds On Time have always clearly and honestly advised us about our computer needs to stay up to date.
We have been using Nerds On Time for our IT support since 2009. Personal attention, knowledge and good service is what we always get.
Need help now?
Call us. A real engineer answers.
Business hours plus after-hours on retainer.
Already a client?
Start a remote support session.
One-click connect — we'll see your screen, you stay in control.
Let's talk
Ready for IT that just works?
Tell us what's broken or what you're planning. We'll come back inside one business day with a clear path forward — no obligation.