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Nerds On Time

Service

AI & Automation

AI that earns its keep. We deploy Microsoft Copilot, automate the boring forms-and-spreadsheets work, and build custom agents where they save real hours.

What you get

  • Microsoft Copilot rollout

    Licence right-sizing, governance, prompt training for staff, and the security guardrails so Copilot doesn't leak data it shouldn't see.

  • Workflow automation

    Power Automate, Zapier, n8n — whatever fits. We map the messy human process, then automate the parts a robot does better.

  • Custom AI agents

    Purpose-built agents on top of OpenAI, Anthropic or Azure OpenAI. Triage tickets, draft quotes, summarise meetings, watch your inbox — with audit logs and human review where it matters.

  • AI security & data governance

    Tenant-level controls so the right data goes into the right model — and nothing leaks. Aligned to the ASD Essential Eight and your privacy obligations.

  • Document intelligence

    Extract structured data from contracts, invoices, forms, scans. We tune the model to your forms, not the other way around.

  • Pilot → production playbook

    Small pilots first. Measured ROI — hours back per person per week. Then, and only then, a production rollout. We won't sell you a platform you don't need.

Built by us

The journey from our own AI, to yours.

Internal tooling first. Then real client work. Two products fell out of it. Here's the path.

  1. We started with ourselves

    We rolled out Microsoft Copilot internally — tenant hardening, conditional access, DLP, audit. Before we sold a single client engagement, we'd already automated a number of our own internal business processes.

    M365 · Entra · Power Automate · DLP

  2. We brought it to clients

    From there, we expanded into client environments — helping Australian businesses identify inefficient workflows and modernise the platforms underneath them.

    • Introducing AI into daily operations
    • Automating AP processes and quoting
    • Connecting data sources and systems
    • Live dashboards on business data — visibility, reporting, decision-making
    • Generating insights from operational and financial data
    • Meeting transcription with actions pushed into CRM, not just email summaries
    • Voice assistants for reception, support, sales and other front-line roles

  3. We packaged what we learned

    Two productised AI services came out of this journey.

Outcomes

What success looks like.

  • 01

    Hours back per person per week — measured, not promised

  • 02

    AI deployed safely with data governance and audit trail

  • 03

    A clear roadmap from pilot to production, with kill-criteria

How we deliver

One process. Three phases. No surprises.

  1. 01

    Audit & plan

    30-day discovery: every device, account, vendor and risk documented. We agree what success looks like before we change anything.

  2. 02

    Implement & document

    Migration, hardening and rollout — with named project owner, weekly written status, and runbooks updated as we go.

  3. 03

    Operate & improve

    Day-to-day support, monthly reporting, quarterly business reviews. We measure what we manage and ratchet up the maturity score every quarter.

FAQ

Common questions.

We're worried about staff data leaking into AI tools. Can you fix that?
Yes — that's the first thing we do. Tenant-level controls, conditional access, DLP rules, and proper Copilot/ChatGPT Enterprise licences so data stays where it should. We document it for audit.
Do we need our own GPT/Claude/whatever to start?
Usually no. Most quick wins come from Microsoft Copilot (already in your M365 spend) plus 1-2 automation tools. We start where you already pay, then graduate to custom agents only if there's a clear ROI.
How do you measure ROI?
Hours saved per process per week, error rate, customer turnaround time. Pilot baseline first, then monthly tracking. If it's not paying back, we kill it — no precious AI projects.

More services

The rest of the stack.

Let's talk

Ready for IT that just works?

Tell us what's broken or what you're planning. We'll come back inside one business day with a clear path forward — no obligation.

or call 1300 589 447